Booking terms

How booking works

• You choose dates and send a booking request. We email you a link to confirm your email address.
• After you confirm it, we check availability and reply by email.
• The rental contract is concluded when we send you the booking confirmation email. Until then, sending a request does not oblige you or us.

Prices

The total price shown before you send a request includes the nightly rate, the cleaning fee and all applicable taxes. There are no hidden fees.

Payment

• Online payments are received by the host (the apartment owner) through the payment provider Stripe. The host is the seller of the accommodation service: the host's name appears on your card statement and the host issues your invoice or receipt. The website operator provides the booking and payment system and charges the host a commission; it is neither a party to the rental agreement nor the recipient of your payment. For apartments let directly by the website operator, the operator receives the payment.
• When booking, you pay a deposit online (its amount is shown in the listing) — the payment confirms the booking. The rest is due no later than 7 days before arrival (counting the arrival day); we email you a payment link a few days earlier. Stays of up to 3 nights and bookings made less than 14 days before arrival are paid in full straight away.
• If the apartment requires a refundable security deposit, the amount is shown in the listing and in the booking confirmation. It is returned within 7 days after departure, less the cost of any damage.

Cancellation by the guest

• Free cancellation up to 14 days before arrival. We refund the amounts paid minus the payment processor's (Stripe) fee for those payments, which the processor does not return.
• For later cancellations or if you do not arrive, amounts already paid are not refunded. You do not have to pay the rest of the price.
• Stays of up to 3 nights are paid in full in advance, without a deposit.
• Refunds go back to the card or account you paid with.
• Please cancel by email. The date your email reaches us counts.

No right of withdrawal

Because the booking is for accommodation on specific dates, the 14-day right of withdrawal for distance contracts does not apply (Article 16(l) of Directive 2011/83/EU and Article 103(l) of the Spanish consumer protection law, RDL 1/2007). Cancellation is governed by the rules above.

Cancellation by the host

If the host has to cancel a confirmed booking, we will inform you immediately and refund everything you have paid.

Arrival, departure and registration

• Check-in and check-out times are shown in the apartment listing and in the booking confirmation.
• Spanish law (Royal Decree 933/2021) requires us to register every guest with the police. Before arrival, each adult guest must provide the identity data we ask for.

House rules

• The number of guests may not exceed the number stated in the listing and in the confirmation.
• Whether pets are allowed is shown in the apartment listing.
• Smoking is not allowed inside the apartment. Parties and events are not allowed.
• Quiet hours apply as shown in the apartment listing.
• Guests are responsible for damage they cause during the stay.

Complaints

Please send any complaint to [email — to be completed]. Official complaint forms (hojas de reclamaciones) are available on request.

Applicable law

These terms are governed by Spanish law. If you are a consumer, you keep the protection of the mandatory law of your country of residence, and you can bring a claim before the courts of your place of residence.